ORDERING FAQ
How can I place an order on your website?
A. Simply follow these steps:
- Browse our products: Use the navigation menu or search bar to find the products you're interested in. You can filter by category, price, and other criteria to narrow down your options.
- Add to cart: Once you've found the product you want to buy, click on the "Add to Cart" button to add it to your shopping cart. You can adjust the quantity or remove items from your cart at any time.
- Checkout: When you're ready to checkout, click on the shopping cart icon in the top right corner of the page. Review your order to make sure everything is correct, and then click on the "Checkout" button.
- Enter your information: You'll need to provide your shipping and billing information, including your name, address, and payment details. You can also choose your preferred shipping method at this stage.
- Confirm your order: Review your order one last time to make sure all the information is correct. If everything looks good, click on the "Place Order" button to complete your purchase.
- Receive your order: Once your order is processed, we'll send you a confirmation email with your order details and estimated delivery date. You can also track your order on our website using your order number and email address.
If you have any questions or need help placing your order, please contact our customer service team and we'll be happy to assist you.
Can I place Purchase Orders?
If you prefer to place an order using a purchase order (PO) instead of our ecommerce site, we can accommodate that as well. Here are the steps to send us a purchase order:
- Contact us: Please contact our sales team either by phone or email to discuss your order requirements and receive a quote. Our sales team will work with you to ensure that all necessary information is provided on the purchase order.
- Create a purchase order: Once you have received a quote and have confirmed your order, you can create a purchase order. The purchase order should include your company name, billing and shipping address, contact information, and any other details required for processing the order.
- Send us the purchase order: You can send us the purchase order by email or fax. Make sure to include the purchase order number in the subject line or header so that we can easily identify your order.
- Order processing: Once we receive your purchase order, we will process your order and send you an order confirmation email. Please note that we may require additional information or documentation to process your order, such as a tax-exempt certificate or payment information.
- Receive your order: We will ship your order once it has been processed and send you a shipping confirmation email with tracking information. You can also contact our customer service team at any time to check the status of your order.
An updated copy of our W-9 is available in the footer menu of our website. If you have any questions or need assistance with placing your order, please contact our sales team and we'll be happy to help.
Are all items available for immediate purchase?
A. Most of our items are available for immediate purchase. However, some items may have "Request Pricing" instead of a fixed price. For such items, you can submit a price request, and our team will provide you with the necessary information.
How does the "Request Pricing" feature work?
A. If an item has "Request Pricing" listed instead of a price, it means that the price may vary or that it requires additional customization. You can click on the item and fill out the provided quote form to submit your price request. Our team will review your request and get back to you with the details as soon as possible.
Can I make changes to my order after it has been placed?
A. We strive to process orders quickly; therefore, changes may not be possible once an order is placed. However, if you need to make modifications, please contact our customer support team immediately, and we will do our best to assist you.
help@athensandcompany.com
What payment methods do you accept?
A. We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer alternative payment options such as PayPal, ACH, Check, Cash or our financing options depending on your location and order specifics.
Is sales tax applicable to my order?
A: Sales tax is calculated based on the applicable laws and regulations of your shipping location. The exact sales tax amount will be displayed during the checkout process.
Can I track the status of my order?
A: Yes, once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Do you offer financing options for larger purchases?
A. Yes, we may offer financing options for larger purchases. During the checkout process, you may have the opportunity to apply for financing through one of our trusted partners. Please note that financing availability may vary based on your location and order value.
What if there is an issue with my order or I need further assistance?
A: If you encounter any issues with your order or need further assistance, please reach out to our customer support team. We are here to help and will promptly address any concerns or questions you may have.
INSTALLATION & ASSEMBLY FAQ
Do you offer delivery services?
A: Yes, we can provide delivery and assembly services for furniture and corporate orders. The availability of delivery may vary based on your location and the specific items you have ordered. Send a quote request to quotes@athensandcompany.com to get an installation project started.
How much does delivery cost?
A. Delivery charges depend on various factors such as the size and weight of the items, the delivery location, and any additional services required. The exact delivery cost will be displayed during the checkout process or provided upon inquiry.
What is your delivery timeframe?
A: Delivery timeframes may vary depending on the items ordered and your location. We aim to provide estimated delivery dates during the checkout process or upon confirmation of your order. Please note that unforeseen circumstances or logistical factors may occasionally affect delivery times.
Do you offer assembly services for furniture?
Yes, we may offer assembly services for select furniture items. The availability of assembly services will be indicated on the product page or during the checkout process. If assembly services are available, you can typically add them as an option before completing your purchase.
Is assembly included in the delivery service?
A: Assembly is usually separate from the delivery service unless stated otherwise. If assembly services are available for a specific item, it will be mentioned during the ordering process, and additional charges may apply.
Can I choose a specific delivery date or time slot?
A: Depending on your location and the delivery service available, you may have the option to choose a preferred delivery date or time slot. This availability can vary, and you will be provided with the available options during the checkout process.
What if I need to reschedule or change my delivery appointment?
A: If you need to reschedule or make changes to your delivery appointment, please contact our customer support team as soon as possible. We will assist you in arranging an alternative date or time slot, based on availability.
Will the delivery team set up the furniture in the desired room?
A: Depending on the delivery service and assembly options chosen, our delivery team may set up the furniture in the desired room. If assembly services are included or purchased separately, our team will typically handle the setup process as well.
What should I do if there is damage or an issue with my delivered items?
A: If you notice any damage or issues with your delivered items, please contact our customer support team immediately. We will work with you to resolve the problem and ensure your satisfaction. It is important to report any concerns promptly to expedite the resolution process.
RETURNS, EXCHANGES, FAQ
What items are eligible for return or exchange?
A: Eligibility for returns or exchanges may vary depending on the product type and specific circumstances. Generally, items in their original condition, with original packaging and tags intact, are eligible for return or exchange. However, certain items such as personalized or custom-made products may not be eligible. Please review our Return Policy for detailed information.
How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team or visit our Returns/Exchanges page on our website. Provide the necessary information about your order and the item you wish to return or exchange. Our team will guide you through the process and provide further instructions.
Will I be responsible for return shipping costs?
A: The responsibility for return shipping costs may vary depending on the reason for the return or exchange. In some cases, the customer may be responsible for the return shipping fees, while in other cases, we may provide a prepaid shipping label. Please refer to our Return Policy for specific details.
How long does it take to process a return or exchange?
A: Once we receive the returned item, our team will inspect it to ensure it meets the return/exchange requirements. The processing time may vary, but we strive to process returns and exchanges as quickly as possible. Refunds or exchanges will be issued promptly once the process is completed.
Can I return or exchange an item purchased during a sale or promotion?
A: Generally, items purchased during a sale or promotion are eligible for return or exchange, subject to the same return/exchange policy and conditions. However, specific sale or promotion terms and exclusions may apply. Please review the details of the promotion or contact our customer support team for further information.